Friends & Family Test – FFT

On the 8th November 2014, we wrote to members to let you know that today, we are publishing comprehensive guidance for the NHS Friends and Family Test (FFT), which covers implementation in NHS trusts, GP services and dental services.

  • It is our intention to make it a contractual requirement for dentists with an NHS contract to implement the FFT from 1 April 2015.
    In summary, the principles of the FFT are as follows:
  • The FFT is an anonymous feedback tool that should be available to all patients,
  • It is to be used to give feedback as soon after a patient’s interaction with the NHS as possible, and in this way it remains a real time feedback tool,
  • The ability to leave a free text comment must be available,
  • Results of the initial FFT question (not the free text comments) should be submitted to NHS England on a monthly basis as part of the national collection.

Barry Cockroft & Giles Wilmore

Part One Download: Click Here to download in PDF Format1

Part Two Download: Click Here to download in PDF Format2

Introduction FFT

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.

For more resources training tools and guidance please click on the NHS England link here:

Information below published on the site on 11th March 2015

FFT – Submission

From April 1st 2015 it will be rolled out to dental practices. Many of us will have already received e-mails, information, literature, posters, cards and boxes.

Paul Johanson the Regional Patient Experience Manager (South) NHS England has released the submission guidance for dentists which can be downloaded here: Click here to download

In the coming weeks we will pool FFT information, resources and links and put it on one dedicated page for you to access.

Information below published on the site on 29th January 2015

FFT Webinar January 15

This 30 minute webinar will guide you through the implementation of FFT in our dental practices from April 2015.

It covers:

  • The mandatory requirements
  • The questions
  • The responses
  • Who and when
  • Demographic data
  • National publication
  • Local Publication
  • FFT Implementation
  • FFT Implementation packs

Shirley Large is our project manager for Surrey (